Privacy Policy

DR Waste North West Ltd is responsible for deciding how personal information is used when you visit this website, ask for a quote or use our waste services. Our operating site and business contact address is Ashfield Road, Burnley, BB11 1BS. For privacy questions, contact drwastenorthwestltd@yahoo.com or call 07944 072282.

We may collect your name, email address, telephone number, service address or postcode, details of the waste or service requested, preferred collection or delivery dates, messages, and optional photographs of waste that you upload. We may also keep information about quotations, bookings, payments, correspondence and complaints where relevant.

When you use the website, technical information such as your IP address, browser, device, referring page and pages visited may be collected. With your consent, the website uses Google Ads conversion measurement. Details are in our Cookie Policy. Embedded services, including Elfsight reviews, Google Maps, YouTube, Vimeo and WhatsApp, may receive technical information when their features are used.

We may use information to respond to enquiries, prepare quotations, arrange and deliver services, communicate about bookings, process uploaded photographs, keep business records, improve our website and services, prevent misuse, meet legal duties, and establish or defend legal claims.

Depending on the circumstances, processing may be necessary to take steps at your request before entering into a contract or to perform a contract. We may also rely on legitimate interests, such as operating and improving the business, provided your rights do not override those interests. We process information where needed to meet legal obligations and rely on consent where consent is the appropriate basis. You may withdraw consent at any time, without affecting earlier lawful processing.

We may share information with vetted service providers that support our website, storage, communications, payments or service delivery; professional advisers; insurers; and public authorities where the law requires it. We do not authorise service providers to use personal information for their own unrelated purposes.

Some service providers we use, such as Google, may process information outside the UK. Where this happens, DR Waste North West Ltd relies on the safeguards required by UK data protection law, such as adequacy regulations or approved contract terms.

We keep personal information no longer than reasonably necessary for the purposes described in this policy, including legal, accounting, safety and dispute requirements. The appropriate period depends on the type of information and why it was collected.

We use reasonable organisational and technical measures intended to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No online service can guarantee complete security.

Depending on the circumstances, you may have rights to access, correct or erase personal information, restrict or object to processing, request transfer of information, and withdraw consent. Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding.

Please contact us first so we can try to resolve your concern. You may also complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint/.

We may update this policy when our services, website or legal obligations change. The date at the top shows when it was last updated.

Privacy enquiries can be sent to drwastenorthwestltd@yahoo.com, made by telephone on 07944 072282, or posted to Ashfield Road, Burnley, BB11 1BS.